Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

  • on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together; or
  • on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately; or
  • on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or pieces; or
  • on which you or a third party named by you, who is not the carrier, took possession of the first goods, provided that you entered into a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must inform us (TrackManufaktur | Finn Steingaß, Harnackstraße 10, 38116 Braunschweig, Germany, Phone: +49 170 5885882, Email: info@trackmanufaktur.de) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You may use the attached model withdrawal form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to check the condition, properties, and functioning of the goods.

General Information

  1. Please avoid damaging or contaminating the goods. If possible, return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
  2. If possible, please do not return the goods freight collect.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:

TrackManufaktur | Finn Steingaß
Harnackstraße 10
38116 Braunschweig
Germany

Phone: +49 170 5885882
Email: info@trackmanufaktur.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)

Date

(*) Delete as appropriate.